Privacy policy

Privacy Policy

Effective Date: 28 July 2026

This Privacy Policy ("Policy") explains how Lauvene (Pty) Ltd ("Lauvene", "Company", "we", "our", or "us") collects, uses, stores, discloses and protects personal information obtained through the website located at www.lauvene.com ("Website").

Lauvene is committed to protecting the privacy and confidentiality of personal information and processes such information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and all other applicable South African legislation.

By accessing or using this Website, placing an order or otherwise interacting with Lauvene, you acknowledge that you have read, understood and accepted the terms of this Privacy Policy.

For the purposes of this Privacy Policy:

"Company" means Lauvene (Pty) Ltd.

"Personal Information" has the meaning assigned to it under POPIA and includes information relating to an identifiable natural or juristic person.

"Processing" includes the collection, recording, organisation, storage, updating, retrieval, consultation, use, dissemination, transmission or destruction of Personal Information.

"Website" refers to www.lauvene.com.

"User", "Customer", "You" and "Your" refer to any individual accessing or making use of the Website.

Lauvene may collect and process the following categories of Personal Information:

3.1  Information Provided by You

—   Full name

—   Email address

—   Telephone number

—   Billing address

—   Delivery address

—   Purchase history

—   Customer correspondence

—   Information voluntarily submitted through forms or customer support communications

3.2  Information Collected Automatically

When you access the Website, certain technical information may automatically be collected, including:

—   IP address

—   Browser type and version

—   Device information

—   Operating system

—   Website usage information

—   Cookies and similar technologies

—   Date and time of access

Personal Information is collected and processed only for legitimate business purposes, including:

—   Processing customer orders;

—   Processing payments;

—   Arranging shipment and delivery of products;

—   Communicating regarding purchases and customer enquiries;

—   Providing customer support;

—   Improving Website functionality and customer experience;

—   Preventing fraudulent or unlawful activity;

—   Complying with applicable legal and regulatory obligations.

Lauvene collects only the information reasonably necessary to fulfil these purposes.

Personal Information is processed in accordance with POPIA based upon one or more of the following lawful grounds:

—   your consent;

—   the performance of a contract;

—   compliance with legal obligations;

—   the protection of legitimate business interests;

—   the pursuit of legitimate commercial interests that do not unreasonably infringe upon your rights.

Payments made through the Website are securely processed by PayFast.

Lauvene does not collect or store customers' complete credit card or debit card details on its own systems.

Payment information is processed in accordance with the security standards and privacy practices maintained by PayFast.

Lauvene designs, markets and sells premium footwear under the LAUVENE brand.

Manufacturing, packaging and certain fulfilment services are performed by independent third-party suppliers selected by Lauvene.

Where reasonably necessary for the fulfilment of an order, limited Personal Information may be shared with such suppliers solely for the purpose of completing and fulfilling customer orders.

Such service providers are not authorised to use Personal Information for any purpose other than fulfilling services on behalf of Lauvene.

To fulfil customer orders, Lauvene utilises independent logistics providers, including The Courier Guy, and where necessary, other authorised courier partners.

Only information reasonably required to complete delivery may be shared with such providers, including:

—   Customer name;

—   Delivery address;

—   Contact telephone number.

Courier providers process such information solely for the purpose of delivering purchased products.

Lauvene does not sell, rent, trade or otherwise disclose Personal Information to third parties for marketing purposes.

Personal Information may only be disclosed where reasonably necessary to:

—   PayFast;

—   Courier and logistics providers;

—   Shopify and associated website service providers;

—   Information technology service providers;

—   Professional advisers;

—   Regulatory authorities;

—   Law enforcement agencies where disclosure is required by law.

The Website uses cookies and similar technologies to:

—   facilitate Website functionality;

—   improve user experience;

—   remember user preferences;

—   analyse Website traffic;

—   improve Website performance and security.

Users may disable cookies through their browser settings. Certain Website functionality may be affected if cookies are disabled.

Where a Customer elects to receive marketing communications, Lauvene may send information relating to:

—   new product releases;

—   promotions;

—   company news;

—   exclusive offers.

Customers may withdraw their consent and unsubscribe at any time by using the unsubscribe link contained within such communications.

Lauvene maintains reasonable technical, administrative and organisational safeguards designed to protect Personal Information against:

—   unauthorised access;

—   accidental loss;

—   misuse;

—   unlawful disclosure;

—   alteration;

—   destruction.

Although reasonable security measures are maintained, no method of electronic transmission or electronic storage can be guaranteed to be completely secure.

Personal Information is retained only for as long as reasonably necessary to:

—   fulfil contractual obligations;

—   comply with applicable legal requirements;

—   maintain accounting and tax records;

—   resolve disputes;

—   enforce contractual rights.

Where Personal Information is no longer required, it will be securely destroyed or permanently anonymised where appropriate.

Subject to applicable law, you have the right to:

—   request access to your Personal Information;

—   request correction of inaccurate Personal Information;

—   request deletion of Personal Information where legally permissible;

—   object to certain forms of processing;

—   withdraw consent where processing is based upon consent;

—   lodge a complaint with the Information Regulator of South Africa.

The Website may contain links to third-party websites.

Lauvene accepts no responsibility for the privacy practices, content or security of third-party websites and encourages Users to review the privacy policies applicable to those websites before providing Personal Information.

The Website is not intended for individuals under the age of eighteen (18) years.

Lauvene does not knowingly collect Personal Information from children without the involvement or consent of a parent or legal guardian.

Lauvene reserves the right to amend this Privacy Policy from time to time in order to reflect changes in legislation, business operations or Website functionality.

Any amended version shall become effective immediately upon publication on the Website.

Questions regarding this Privacy Policy or the processing of Personal Information may be directed to Lauvene via the contact information published on the Website.