Refund policy

Returns & Refund Policy

Effective Date: 28 July 2026

At Lauvene, we are committed to creating products of exceptional quality and craftsmanship. Every pair of shoes is carefully inspected before it leaves our facility to ensure it meets our quality standards.

We understand that purchasing footwear online requires confidence. Should an issue arise with your order, we will always endeavour to resolve the matter fairly, professionally and in accordance with applicable South African consumer legislation.

If you simply change your mind after receiving your order, you may request a return within 30 calendar days of delivery.

To qualify for a return, the product must:

—   be unworn and unused;

—   not have been worn outdoors;

—   remain in its original condition;

—   include all original packaging, dust bag, accessories and tags;

—   be returned together with proof of purchase.

Returned products will be inspected before any exchange, store credit or refund is approved.

Lauvene reserves the right to decline a return if the product shows signs of wear, damage, misuse or alteration.

If your shoes do not fit as expected, Lauvene will gladly assist with a size exchange, subject to product availability.

The returned footwear must satisfy the conditions outlined above.

Where the requested replacement size is unavailable, Lauvene may, at its discretion, offer a suitable alternative, store credit or another appropriate resolution.

If you believe your product has a manufacturing defect, please notify us as soon as reasonably possible after receiving your order.

To assist us in assessing the matter, your request should include:

—   your order number;

—   a brief description of the concern; and

—   clear photographs showing the alleged defect.

Each claim is assessed individually by Lauvene.

Where a manufacturing defect is confirmed, Lauvene may, in accordance with the Consumer Protection Act, elect to repair the product, replace it or provide an appropriate refund.

Lauvene products are manufactured using premium natural materials.

As a result, slight variations in leather grain, texture, colour, natural markings and stitching are characteristics of genuine materials and should not be regarded as manufacturing defects.

These natural variations contribute to the uniqueness and individuality of every pair.

Every order is carefully packaged before dispatch.

While every reasonable effort is made to ensure products arrive in excellent condition, minor cosmetic imperfections to the outer shipping carton resulting from transportation do not constitute grounds for a return or refund where the purchased product itself remains undamaged.

Similarly, minor cosmetic variations to presentation materials that do not affect the quality or functionality of the purchased product shall not be regarded as defects.

For hygiene and quality assurance reasons, Lauvene cannot accept returns where:

—   the footwear has been worn outdoors;

—   the product has been used beyond reasonable indoor fitting;

—   the product has been damaged through misuse, neglect, improper care or accidental damage;

—   the product has been modified or repaired by any third party;

—   original packaging or essential accessories are missing.

All returned products undergo a quality inspection upon receipt.

Where a returned product does not satisfy the conditions of this Policy, Lauvene reserves the right to decline the return and return the product to the customer.

Approved refunds will be processed using the original payment method wherever reasonably possible.

Refunds will only be approved where:

—   required by applicable South African law;

—   a manufacturing defect has been confirmed and another suitable remedy is not appropriate; or

—   Lauvene otherwise agrees that a refund is the most appropriate resolution.

Refund processing times may vary depending on your financial institution.

If you receive an incorrect item or an item different from that ordered, please notify Lauvene within 48 hours of delivery.

Provided the product remains unused and in its original condition, Lauvene will arrange collection and provide the correct replacement at no additional cost.

If your order appears to have been damaged during transit, please retain all packaging and contact Lauvene within 48 hours of delivery.

Photographs of both the packaging and the product may be requested to assist with our investigation.

Nothing contained within this Policy limits or excludes any rights afforded to consumers under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.

Where this Policy differs from mandatory legal rights, the applicable legislation shall prevail.

Should you require assistance regarding a return, exchange or refund, please contact Lauvene using the contact information available on www.lauvene.com.